RETURN CONDITIONS

For sale items the returns period is 10 business days for online orders and 3 business days for in-store purchases.

To be eligible for a return, your item must be unused and in the same saleable condition that you received it.

Goods must be unworn, unwashed and complete with all original tags and in the original packaging.

All gift cards, customised products and health and personal care items are non-refundable.

RETURN PROCEDURE

From Switzerland

1. Check our return conditions to make sure you meet all requirements.

2. Request a return by emailing vanessa@pelotondeparis.cc.

3. Attach the return label to your package (please put it over the shipment label if you use the original packaging to return your parcel).

4. Please make sure all returned items are well packaged. We cannot take responsibility for items damaged or lost in the return transit.
5. Bike to your nearest post office to drop off your return and pay for the shipping costs.
6. We will send you a notification upon arrival of your parcel. If the parcel is in good condition as per our Return Policy, we will subsequently reimburse the regular shipping cost to you.

For exchanges we kindly ask you to place a new order for the correct size or product.

From all other countries

Our returns platform for Switzerland is unfortunately not active for returns from other countries.

REFUNDS

Once your return is received and inspected, we will notify you of the approval or rejection of your requested refund. If approved, your refund will be processed, and a credit will be applied to your bank account, credit card or original method of payment, within a couple of days.

EXCHANGES

To avoid items going out of stock in the period between you sending the return and we receiving it, we kindly ask you to return your item for a refund and to place a new order in our web shop for the correct item, size or color.

If you have additional questions after reading this page you can contact us at vanessa@pelotondeparis.cc